Digital Loggers

Frequently Asked Questions

Last Updated 03/20/2019.
 

 

Learn more - download a spec sheet.      Download the manual.


Question:     What is the latest version of Personal Logger?

Answer:        The current shipping version is 3.3.18.0 - released 1/27/2014. (Requires Windows 2000©, Windows XP© and DirectX 9.0c or newer, Windows Vista©, Windows 7/8/10, Server 2003, Server 2008, Server 2012) Contact Tech Support if you need an updated or alternate version.


Question:     Is Personal Logger Windows 64-bit Compatible?

Answer:       Yes.


Question:     How so I connect a handset?

Answer:       A handset connection is most often used to connect to a digital PBX, VoIP phone, or multi-line analog phone.Handset plugs are smaller than outside line plugs, so a special cable and Y adapter are provided. Use them to connect from the handset to the recording module. Connect the USB cable to any available USB port on your PC



Question:     The calls are too loud / quiet. How can I change the volume?

Answer:       The microphone usually can be adjusted from within the preferences menu. however, the preferred method is listed below:

Set the Start Level. Be sure that it does not record when the phone is not in use. About here is standard.

start_level.jpg


Verify the recording device in the Personal Logger.
pl_device.png


It should be the AK5371 if it is the USB logger.
pl-device(ak).png


Check the volume level. Keep the Personal Logger visible so that you can watch the volume. Right-click on the speaker in the system tray and select the system tray and select "Sounds".

Select the recording tab.

*Alternatively, press the Start button, type "mmsys.cpl" in the search box, then select the Recording tab.


recording_devices.png

Select the Recording Device that the Personal Logger is using and choose Properties.
Select the Levels tab.
volume_level.png

Move the level to the while talking into the phone and watching the VU meter.
You should see the level only occasionally hit the end. You  can look in the Instant Replay window to see the wave form. You don't want the flat ends to be too numerous. This will indicate clipping and can cause distortion.

Too Loud:
gain_too_high.png.jpg

A good level
gain_good.png

Question:     There’s no audio – Help!?

Answer:         Try one of these three common solutions!

1.  First, check your microphone input level controls. If it's the USB Personal Logger, the microphone will be the AK5371 device.
Adjust the device properties using the Windows audio control panel. Be careful – there are two screens, one for recording properties and one for playback properties. Switch between them by using the “view” menu.  Each version of Windows has a slightly different way of checking and changing the Recording Properties.

2.  After you're sure your microphone input is working, check the cables, and make sure that you are using the proper “Y” connector and cable. The different types of connectors are described below.

3. Third, make sure the output of the logger module is connected to the “MIC” jack on your PC, not to the “LINE IN” jack.


Question:     What are the different connectors for?

Answer:         We want you to have everything you’ll need. There are two types of connectors. One is a larger jack, called an RJ-11 jack which is used to connect to outside lines. Look carefully and you’ll see a second type of jack which is slightly smaller. The small “Y” connector and cable jack are used for connecting phone handsets. If you've accidentally used the small connector on an RJ-11 wall jack, you may have an unreliable connection, or no connection at all.  If the connector looks loose, switch to the larger plug.


Question:     How can I eliminate stuttering in the recordings?

Answer:        Try starting/ stoping the recording, then test the next recording.


Question:     I sound louder than the caller. Why?

Answer:         This is a normal effect when recording from an outside phone line. Your telephone includes a device called a “hybrid duplexer” that makes your voice louder to compensate for the loss of signal in the lines going to the phone company. You can minimize this effect by checking “normalize recorded files” under the “general” tab in the properties box. You can also eliminate most of this effect by switching to a handset connection. Note that you won’t receive caller ID information if you record from a handset.


Question:     What's the hidden mode?  How does it work?  What are the legal implications?

Answer:         If you selected the 'Hidden' mode installation when setting up Personal Logger, there are three things you should be aware of:

1) Hidden mode applications must operate in VOX mode. The application will not record continuously when hidden.

2) You may need to access the application to change settings. To do so, press the key combination CTRL-ALT-HOME (all keys simultaneously) and the application will appear. To make the application disappear again, select 'Recording|Exit' or press the 'X' button in the upper right corner of the window. A message box will appear. To stop the application completely, press the 'Exit the Application' button. To hide the application again, press the 'Re-hide the Application' button. To return to the application, press the 'Return to the Application' button.

3) Hidden mode is provided to reduce the clutter on your Windows desktop.  All recording laws must be observed, and this feature is not intended and should not be used surreptitiously.   Read more about recording laws here.


Question:      How do the recording controls work?  What do the buttons do?

Answer:        Here's a summary of the controls on the main Personal Logger screen.  Press F1 for more detailed help when running the application.


Question:      How do the playback controls work?  What do the buttons do?

Answer:        Here's a summary of the controls on the main Personal Logger screen.  Press F1 for more detailed help when running the application.

 

Play Button Starts playing the selected call
Stop Button Stops playing a playing call
Pause Button Pauses a playing call
Jump to Start Button Jumps to the start of a playing call
Jump Back 5 Seconds Button Jumps backward 5 seconds in the playing call
Jump Forward 5 Seconds Button Jumps forward 5 seconds in the playing call
Email WAV File Button Allows you to email the selected call
Save WAV File Button Save the selected call as a WAV file
Delete Button Deletes the selected call (or press DEL key, or select from context menu)
Output Device Selector Select the sound card you wish to play calls to. This appears only if you have more than one audio output device installed..

Question:     How can I find and play calls?

Answer:        Select View from the toolbar of the Personal Logger Application and click on Show the Instant Replay Window. By selecting one of the headers, your recordings can be sorted by date, time and length of call as well as by any Notes you've made for the recording.


Question:     How can I include recordings in a document?

Answer:       Using Microsoft Word, choose the “Insert -> File" option and use the browse button to locate the file you want in the correct date folder and by time-stamped file name.


Question:     Why don't my recordings go through e-mail?

Answer:         There may be a message size limit on your e-mail box, or on the recipient’s e-mail box. Here are two workarounds:

1. Send shorter recordings. Use the start/stop buttons to break long calls up into shorter segments.

2. Upload the file to a file repository such as Google Driv e or Drop Box and send a link.


Question:     When is it legal to record?

Answer:         There’s no short answer here. Federal laws require that at least one party being recorded consent to the recording. Some states (such as California) require that both parties consent. Consent is implied when a caller stays on the line after hearing an announcement or statement such as “Your call may be recorded for quality assurance”. Consent is not required where there is “no legal expectation of privacy”, such as when calling 911. Businesses must post warning signs when recording from microphones in some states. Additional federal regulations apply to recordings made from radio receivers and to facsimile recording. We’re not lawyers, and these laws change all the time, so check your local regulations before recording.   Hyperlink to our favorite web site with recording laws: "Can We Tape?"


Question:     The recording level is low. How can I adjust it?

Answer:        Make sure the output of the logger module is connected to the “MIC” jack on your PC, not to the “LINE IN” jack. Check the levels in the Windows Audio Control Panel.

First, select "recording properties" in the "view" menu.  Make sure the "select" box is checked under the microphone level control bar in the recording controls.  Make sure the slider bar is raised up.

Next, select "playback properties".  Check the "mute" box under the microphone level control bar to prevent feedback.  This will prevent the audio from being played on the speaker while it is being recorded.


Question:     What is CID? What is ANI? How can I record Caller-ID?

Answer:       CID stands for Caller Identification.  It is also known as "Automatic Number Identification", or ANI.  All DLI loggers will record caller ID when connected to an outside line which has this service. First, contact your local phone company and ask them to provide caller ID service on the line you are recording.  After recording, you can use our evidence builder software to reverse index caller ID information and get the address of the caller (for listed numbers only). 


Question:    What is ALI? How can I record ALI?

Answer:        ALI stands for Automatic Location Identification.  ALI is transmitted to 911 call centers and emergency service dispatchers.  Local telephone companies keep a database which cross references telephone numbers to physical addresses.  These addresses include pay phones and numbers unpublished in  public directories.  This data is normally provided using Bell-103 FSK at 300 Baud or 1200 Baud FSK in a format similar to CID.  The local phone company normally provides a modem and a terminal (or PC) to review this data stream at the dispatch site.  To keep a log of this data, an additional serial port connection may be made to the network logger.


Question:     How can I create a .WAV file?  How can I email a call?  How can I delete a recording?

Answer:        Simple.  First, open the instant playback window.  Select a completed call by highlighting it with the mouse.  Three buttons above the call list will become active.  Use the first one to email the call as a .WAV file, the second to save a .WAV file, and the third to delete a call.


Question:     How can I adjust the voice activation (VOX) operation?  How does the logger start and stop recordings?

Answer:        VOX is synonymous with Voice Activated Switch.   The Voice Activated Switch in the Personal Logger controls the start and stop process which separates calls into individual files.  There are three settings which affect the VOX operation in the Personal Logger program.  These are found in the lower right corner of the main Personal Logger window. The first is a starting control called the sensitivity.  Adjust the sensitivity by clicking first on the Voice Activation tab under recording properties.   Moving this slider bar will adjust the sensitivity up or down and move an arrowhead ^ under the VU meter.  When the meter reaches the arrowhead, recording will start automatically. Adjust the arrowhead so it is just to the right of the meter level when the phone is on-hook. 

If you experience "false starts" and see files with clicks and pops in them, there is a second adjustment.  To reduce false starts, you can adjust a second setting called the "transient noise length".  This setting adjusts the amount of time which must elapse with the recording level above the occur before the recording starts.  Increase the "transient noise length" to eliminate small recordings with clicks and pops.

There's a third setting called the timeout which controls the amount of silence that must be detected before the recording file is closed and another file is started.   The exact adjustment is a matter of personal preference.   Most customers find that between 20 and 30 seconds for phone calls (10-20 seconds for radio calls) works well.

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Question:     What is a u-law (pronounced "mew-law") file?

Answer:        u-law is a non-linear coding system used by the telephone company to transmit audio in a digital format.  u-law operates at 8,000 samples per second in an 8-bit format.  Because this is a logarithmic format, it is more efficient than linear coding formats, such as the popular .WAV format.  u-law encoding is technically not a form  "compression".  Rather, it is a way of adjusting the sampling characteristics of the Analog-to-Digital conversion process to match the logarithmic sensitivity of the human ear.   u-law encoding is typically referred to as "companding".  When an 8 bit u-law sample is sent, one bit is used to give the polarity of the signal (1 for positive, 0 for negative).  The remaining 7 bits correspond to the logarithmic quantization of the sample.   An 8-bit u-law file offers performance equivalent to a 14 bit linear file.  The less efficient .WAV file format is the most common audio format used in transferring audio between PCs.


Question:     What editing software do you recommend for  u-law files?

Answer:        Sony Sound Forge is one of the many programs that can be used for editing .au files.


Question:    What is "instant replay" or "real-time playback"? How can I do this? What causes delays in playback?

Answer:         These terms refer to the playback of an audio file while it is being recorded.  In most applications, minimizing the time between recording and playback is desirable. Personal Logger can playback recordings as they are being recorded.


Question:     How do I convert u-law files to .wav (Wave) format?  How can I convert a u-law file to save it on a CD?

Answer:        Creating .wav files is easy.  Note that the file will be larger in the .wav format.
Using Personal Logger, just click on the file button to save in .wav format. 


Question:     What's a demark point?

Answer:       A "demark point" is a single point of entry into a building for CO wiring.  In most situations, the customer is responsible for all wiring after the demark point, and the phone company is responsible for all wiring before that point.   A lightning arrestor is typically installed by a phone company near the "demark point."


Question:     What's a CO (Central Office)?  Where does my phone line go?

Answer:       A central office is a local switching facility which routes voice and data over telephone lines.  It is typically located within the center of a city.  The phones in your home or office connect to a Central Office and are routed from there through the worldwide Public Telephone Switching Network (PTSN).


Question:     What's a handset jack?  How do I connect a logger to it?

Answer:        A handset jack is a small 4 pin connector which carries the speaker and microphone signals from your telephone to your handset.  This is a good place to connect an audio logger, since all your incoming conversations may be recorded at this point.  A typical signal level to the handset earpiece is -20dBm, and this is adequate for most logging applications.

To connect to a handset, use the handset splitter supplied with your logger and the small handset jacks.  Pay careful attention as these jacks look very similar to the RJ-11 and RJ-12 jacks described below.  Putting a handset plug into a larger RJ-11 or RJ-12 jack will result in an unreliable connection.


Question:     What's an RJ-11 jack?  How do I connect a logger to it?

Answer:        Most analog phone lines use an RJ-11 jack and plug in a single line configuration.  An RJ-11 jack has four wires and is called a 4P4C connector, since it has 4 conductors in 4 places.  Wires on an RJ-11 jack are colored black, red, green, and yellow.  The center pair (red and green wires) is used to connect the ring and tip side of a single phone line.  The yellow and black wires are used for either a second line.  The pinout for an RJ-11 jack is as follows:

Color    Pin        Signal
Black     1        AC Power or Tip (Line 2)
Red        2        Ring (Line 1)
Green    3        Tip (Line 1) 
Yellow    4        AC Power or Ring (Line 2)

The photo below shows a 6 pin RJ-12 jack on the left, and a 4 pin RJ-11 jack on the right.

You'll find that a 6P6C crimp tool will work fine for both RJ-11 and RJ-12 connectors.  You'll need a different tool for handset connectors and RJ-45s.


Question:     What's an RJ-12 jack?  What's an RJ-14 jack?  What wire colors connect to each pin of the jack?  How do I connect a logger to it?

Answer:        Most analog phone lines use an RJ-11 jack and plug in a single line configuration, but there's a similar connector called an RJ-12 or RJ-14  which expands the capacity of this jack to 6 pins.  The 6P6C RJ-12/14 jack has the same physical outline as an RJ-11 jack, but can contain 3 pairs of wires. An RJ-12/14 plug will fit into an RJ-11 jack and vice versa.  If you insert a 4-pin RJ-11 plug into a 6-pin RJ-12 jack, you will be connected to pins 2,3,4 and 5 of the RJ-12 jack.  The "translation" of pin numbers when mismatching jacks and connectors can lead to confusion.

DLI loggers use pins 1 and 6 of the RJ-12 to send power to remote microphones.  To wire an RJ-12 jack in a single line configuration, just make sure the red and green pair is connected to pins 3 and 4 of the jack for line 1, or pins 2 and 5 for line 2.

When two lines are connected to an RJ-12 or RJ-14, they should be wired as follows:

R1 and T1 are "ring and tip" for line 1.  R2 and T2 are "ring and tip" for line 2.

Jack
Positions
USOC
RJ11
USOC
RJ12/14
 
2   wht/org  
3 blue/wht blue/wht  
4 wht/blue wht/blue  
5   org/wht  

Question:     What's an RJ-25 jack?  How do I connect a logger to it?

Answer:        An RJ-25 jack is a standard 6-pin, 3-pair telephone jack.  It's wired as shown below:

R1 and T1 are "ring and tip" for line 1.  R2 and T2 are "ring and tip" for line 2, and so on.

Jack
Positions
USOC
RJ25
1 wht/grn
2 wht/org
3 blue/wht
4 wht/blue
5 org/wht
6 grn/wht

Question:       How can I inject a "record tone" or "warning tone" into the handset of a phone being recorded?

Answer:         There are two ways to do this:

One is with a small logger patch which connects externally to the handset connector.  A typical unit is the Dynametrix patch   Make sure you order the correct patch for your type of phone.  Since there are several types of microphones, (dynamic, electret condenser, and carbon), there are several different patches available.  Also, you may need an adapter cable if you have a Sony or Panasonic phone system which does not use standard handset wiring.  External logger patches typically cost $100 per set.

To reduce the clutter on the desktop, there's a second, more expensive option.  Send your phone set in to a dealer, and they can install the record tone inside the set.  This is commonly done on Avaya station sets in telemarketing applications.  Plan on spending $150 to $200 per set if you choose this option.

If you are connecting a logger to an outside analog line or to a port on the PBX, you can inject the tone directly into the port or  trunk, so you won't need a logger patch.


Question:     How can I adjust the VOX sensitivity on my 24 channel logger?

Answer:         The sensitivity is automatically adjusted using a noise-canceling VOX IC from Motorola. If the input level is well over 0dBm, you may need to add a series resistor to increase sensitivity and eliminate clipping. A 27K ohm resistor will shave off about 5dBm.


Question:     How many recordings can I store on disk?

Answer:       That depends on the length of each recording, and the sampling rate. Higher sampling rates equate to higher sound quality, but use more disk space. Lower sampling rates are called “compression”, and they sacrifice audio quality in exchange for smaller files. Defense attorneys have argued that modifying recordings using audio compression amounts to “tampering” with the original recording.  If you have the choice, record all lines in full fidelity.  All DLI loggers are capable of uncompressed recording on all channels simultaneously. This allows you to keep a legal, full quality copy of each recording. If the recording is not accessed, it can be automatically compressed to conserve disk space. u-law recorded files take up about 1MB for each 2 minutes of recording. That equates to 2,000 minutes (or about 33 hours) per gigabyte of disk space. 


Question:     What is a Decibel? What is a dB?

Answer:        Telecommunications line levels are measured in decibels (dB). Decibels are a power ratio measurement. Voltage, sound intensity, and electrical power may be expressed in decibels. Telecommunications levels are typically expressed as a ratio of power in either dBm or dBv. The most common measurement is the dBm, which refers to a decibel level measured with respect to a one milliwatt signal (typically on a 600 ohm line).  Zero dBm is defined as a reference level of one milliwatt of power into 600 ohms.  A change of three decibels is approximately double the power. A change of 60 decibels refers to a power ratio of 1,000,000 to 1. Typical phone line levels are –3dBm peak for bridging outside lines, and –13dBm for bridging handsets. DLI Loggers will operate reliably with peak input levels in the range of –40dBm to +3dBm. Higher levels need to be attenuated, and lower levels need to be amplified prior to connection to the logger. A transmission impairment measurement (TIMS) set or true RMS voltmeter with differential input is useful for checking input levels prior to installation, and for troubleshooting logger connections.  Click to read more on how decibels are used in measuring audio levels  and to brush up on what a logarithm is.


Question:     What is a Noise Floor?

Answer:         Phone line noise floors may range between –84dBm for a very quiet line to –35dBm for a noisy line. Noise is typically worst on wet lines when all phones are on-hook and the line is unterminated. Local telephone companies have noise specifications based on the line distance to the central office. Noise may be measured using a TIMS, and line distance is measured using a time domain reflectometer (TDR). The VOX circuitry in DLI network loggers automatically compensates for varying noise floors. Additional circuitry in these loggers eliminates on-hook noise when wet lines are detected. Noise floors can be significantly increased when analog pairs are located near digital pairs. An example would be a long run handset back-haul from a digital phone. If noise floors exceed acceptable levels, a separate cable with a tighter wire twist should be considered. In the real world, this translates into the use of CAT-5 or CAT-6 quality cables when lines are run near transformers or fluorescent lights, or over long distances.


Question:     What is Line Impedance?

Answer:         Impedance is a measure of AC resistance. Lower resistances require higher currents to achieve the same voltages. Telephone lines are terminated and matched to their “characteristic impedance”. A “characteristic impedance” is the most efficient way to transmit power through that particular type of wire. Most phone lines are 600 Ohm impedance, although 135 and 120 ohm lines are also common.

To achieve efficient transfer of energy over a transmission line, the impedances of both the sending and receiving equipment must be matched.  If this is not done correctly, transmission loss will occur.  The total impedance present on a phone line at a customer site is typically 900 ohms.  All DLI loggers will directly connect to lines in this impedance range, as well as to high impedance sources, such as handsets.


Question:     What is the impedance of a Headset or Handset?

Answer:         Most headset and handset impedances are in the range of 600 Ohm to 10K Ohm. These connections may be directly bridged using a “Y” connector, which ties to the logger. In call center applications, the connection to the headset may be made inside the telephone itself, and the audio may be back-hauled through an unused pair on the cable, or through a separate recording cable.


Question:     What is a "recording supervisory tone"?  How can I inject this into the line?

Answer:        This is a feature used to remind callers that they are being recorded.  It consists of a 1500Hz beep tone injected on the line at -6dBm for 500ms every 15 seconds.    This recording tone feature is not provided on our loggers.  You'll need a third-party device to inject it.

If you're connected to a handset, you won't be able to inject the tone through the earpiece.  Recording tones need to be injected through the microphone pins or through an outside trunk.  Products for microphone tone injection are available from Dynametric.

Consider using a voice-mail system as a better way of informing callers that they are being recorded.  Using a PBX, a separate hunt group can be established to announce "Your call may be monitored and recorded for quality assurance purposes...".


Question:    How can I connect a Motorola radio to my logger?

Answer:      RJ-45 connectors are common on Motorola.  The exact connector and  pinout depends on your radio model.  For  information on Motorola pinouts, click here.


Question:     What is the impedance of a Radio output?

Answer:         Most radio audio sources intended for connection to speakers are very low impedance (typically 4 to 8 ohms). If you are connecting to a radio receiver output that is intended for a speaker, bridge the line directly at the speaker connection. If you choose to disconnect the speaker, a load resistor placed across the line may be necessary for the radio amplifier to function properly.

In  an E-911 application, the console will typically have a recording output which is a 600 ohm balanced line.

If the output level at the bridging point is over +3dBm, you should add a series resistor to bring it within the logger’s input range of -40 to +3dBm. An example of a high level audio source is a 70-volt public address speaker system. Connecting a 470K ohm resistor in series with a 70-volt system will bring levels within the recording range of the logger. A transformer may also help to match impedance if the logger is located a long distance from the radios.

Keep in mind that the input impedance of the logger is over 10K ohm. The logger is “AC coupled”, and “DC Blocked” with capacitors at the input stage, so you cannot measure the logger impedance directly with a DC meter.


Question:     What is a Wet Line?  How can I tell if I have a Wet line?

Answer:        Wet lines are phone lines that draw power from the central office, or from a PBX. Audio is superimposed upon the DC power. Power to the station set is direct current (DC), and is typically 48 volts. To determine if you have a wet line, you can connect a DC voltmeter across the line. A typical voltage range for a 48-volt wet line in on-hook state is 44-50VDC. A typical voltage range for a 48-volt wet line in the off-hook state is 5-15VDC when measured across the equipment seizing the line.  The MIL-4000N may be connected directly to either wet or dry lines due to the DC blocking within the logger.


Question:     What is “On Hook Noise”?

Answer:         On Hook Noise is the noise present on a telephone communications line when the phone is not in use. The MIL-4000N includes circuitry designed to eliminate on-hook noise on 48-volt wet lines. This minimizes noise input to the VOX circuitry. Line voltages over 41VDC cause the logger to reduce input sensitivity, minimizing false VOX trips when the line is on hook. An additional circuit will detect rings, start recording, and allow caller-ID to pass to the recording. This on-hook control feature is automatically disabled when the logger is connected to a dry line.  Larger loggers use external line voltage mute boards.


Question:     What is a “Loop Start Line”?  How can I tell if I have a loop start line? How do I connect a loop start controller?

Answer:         Loop start lines are phone lines which use a loop current to control on-hook or off-hook conditions.  Your home phone line is probably a wet loop start line.   To determine if you have a loop-start line, you can call the phone company, check the tag at the demark point, or use a meter to check the line.   Loop start lines can also carry signaling information when the phone is on-hook.  A common  example is a CENTREX line with COV signaling.  To log the audio only (and avoid recording the signaling), you'll need a Loop Start Interface Card.

A loop start controller is a unit which disconnects the phone line from the recording equipment when the customer equipment is not in use (on-hook). It does this by sensing the line current on the loop-start line.  A current between 8 and 80 milliamperes indicates an active loop.

To install a loop start controller, you'll need to make three connections.  The first two go to the outside line (CO), and to the customer equipment (CPE).  The controller will monitor the current between these two connections and activate the third port only when the customer equipment goes off-hook.  Connect the third port to your logging device and you're done.


Question:     What is a “Wink Start Line"?  How can I tell if I have one?

Answer:        Not to be confused with loop-start, wink start signaling is commonly used on DID lines.  On a wink start line, the CPE or PBX first seizes the line by going off-hook.  Before connecting the call, the CPE waits for an acknowledgement from the other end.  The acknowledgement is a reverse of line polarity (off hook) for a duration of 140 to 290ms.  This is called a "wink".    The wink serves as an integrity check and can be used to identify a malfunctioning trunk.  If the CPE detects a malfunctioning trunk, it may switch to another line.  Just use a voltmeter connected across the line to tell if you have a wink-start line.  You'll notice the polarity reversal when the line is picked up (seized). If you're using a "butt-set", the red and green LEDs will flash alternately when the line is seized.


Question:     What is an “Immediate Start Line"?  How can I tell if I have one?

Answer:         An immediate start line uses no line seizure handshaking.  The originating side (CPE or PBX) seizes the line by going off-hook, and just starts sending digits without checking the line condition or waiting for a response.  You'll know you have an immediate start line if the CPE goes off-hook and dials with no outside connection.


Question:     What is a "Wet Delay Dial Line"?

Answer:         In Delay Dial mode, the originating side (CPE or PBX) seizes the line and then waits for 150 to 150ms.  After that, it checks to see if the line is on-hook (with normal battery voltage).  If so, it will dial digits.  If not, it waits until the line goes to normal polarity and then dials.  You can determine if you have a wet delay dial line by watching the polarity LEDs on a butt-set.


Question:     What is a “Ground Start Line"?

Answer:         Ground start lines are seized when the originating side briefly connects the ring side of the line to earth ground.  Ground start lines are used to connect most pay phones.  The most common use of loggers with ground start is in correctional facilities which monitor inmate pay phones.


Question:     What is a “COV Line"?  What is Code Over Voice?

Answer:         COV stands for "Code Over Voice".  COV signaling is used mainly on older voicemail systems to aid in communication between the voicemail system and a separate PBX.  COV signaling uses high frequencies above the voice band to send signaling data.  These high frequencies are superimposed on the audio signal and then filtered to separate them from the voice signal when recording. 


Question:     What is bandwidth?  What is the audio voice band?  What frequencies are sent over a phone line?

Answer:         Telephones have a frequency response curve tailored to transmit audio between 300Hz and 3.5KHz.  This is the spectral area in which most of the energy is present in the human voice.  Accordingly, most phone connections have a bandwidth of approximately 3Khz.  Most analog phone equipment has a 3dB per octave roll past these frequencies. 


Question:     What is a “Dry Line”?

Answer:         Dry lines are phone lines, which transmit audio, but not power. Dry lines measure 0VDC at all times when checked with a DC voltmeter. Dry lines may be connected directly to the logger. To connect a dry line, first verify that it is within the levels mentioned above, then bridge it directly to the logger input.  Dry lines do not require a loop start interface card or line voltage interface card.  Connect dry lines directly to your DLI logger.


Question:     What is a “Balanced Line”? What is an “Unbalanced Line”? How can I connect to them?

Answer:         Balanced lines are lines use to cancel noise. In balanced phone lines, two wires are twisted together so that each wire picks up the same amount of noise. At the receiving end, the noise is subtracted, and the resulting output is the sent audio, minus the noise. A balanced line becomes "unbalanced" when unintentional leakage to ground occurs.   Unbalancing a phone line causes noise.  This can be a result of poor insulation somewhere along the line, or a bad connection.  The problem is often worse in the winter, when outside lines are wet and leakage to ground occurs along the line.

Audio is usually sent down shorter unbalanced lines using Coaxial shielding. This shielding prevents electromagnetic noise from affecting a single wire. The inputs to all DLI loggers are balanced lines. These inputs may be connected directly to unbalanced (i.e. Coaxial) lines, and the ground may be connected to either side of the logger input.


Question:     What is a “Capacitive Coupling”?

Answer:        Capacitive coupling refers to the type of circuitry used in DLI loggers to connect to an outside line.  This type of coupling draws no DC current from the phone line, so there is absolutely no DC loading (no DC current flows through the logger) when connected to  wet lines.


Question:     What is a POTS  line?

Answer:        POTs is a generic acronym for Plain Old Telephone System.  POTS lines may be wet lines or dry lines, and may use a variety of signaling formats, such as ground start or loop start.   The one thing all POTS lines have in common is that they are balanced analog lines, typically with a 600 ohm impedance.


Question:     What is a “2 Wire” line?

Answer:        A two wire line uses a single pair of balanced conductors to carry both the transmitted and received audio paths.  The most common "POTS" or Plain Old Telephone System lines are 2-wire lines.  Better audio quality and separation is achieved when using 4 wire lines.  A hybrid can be used to convert from 2-wire to 4-wire line configurations.


Question:     What is a “4 Wire” or “E&M” Line? How do I connect to it?

Answer:        Four wire lines employ a separate path for both heard (ear) and spoken (mouth) audio. These lines are also called E&M or Ear and Mouth lines.  You can think of each line as a pair of two wire lines, each going an opposite direction. An external transformer combiner (hybrid) is required to convert a four-wire E&M system into a two-wire output for the logger. Four wire E&M lines should not be confused with single-pair lines in which a four-wire cable is used, but only the center pair carries audio.


Question:     What is a  D/A Converter?  How do I connect it?

Answer:        D/A stands for Digital-to-Analog.  A D/A converter is installed between digital lines (usually station sets) and an audio logger.  D/A converters work by converting the signal stream from a digital station set into the standard analog format used in an audio logger. They are available in single and multi-channel versions.

Since there is no "standard" for digital station set interconnects and line formats, single channel D/A converters are usually best purchased from the manufacturer of the PBX and station sets to which you are connecting.  

Multi-channel  D/A converters are commonly available on PCI cards.  These cards are sold by Dialogic (now Intel) and others.  Another common type is built into the base of a KT-66 punchdown block.  Again, every phone system has a different format, so there are hundreds of D/A converters available.  Make sure you are purchasing the right one for your PBX and station sets.


Question:     What's a DSL line?  How do I connect to a logger to record the analog audio on a Digital Subscriber Line (DSL)?  What types of DSL lines are there and what's the difference?  What do all these acronyms mean?

Answer:        DSL stands for Digital Subscriber Line.  DSL refers to a technology used by the phone company to increase the amount of communications (data or audio) that can be passed down a single pair of copper wires for short distances.  Getting more out of an existing phone wire is referred to "increasing copper bandwidth" or "pair gain".  By transferring data faster, the existing (and expensive to replace) telephone infrastructure is able to handle more call traffic.  DSL increases the amount of data sent on an analog pair by sending much more than the 64Kbps required for a single analog line down the same copper pairs used by analog lines. 

Some types of DSL lines are "hybrid", and carry both digital and analog data simultaneously.   When things are working perfectly, there should be no interference between the two signals: digital data and analog voice.   In the real world, filtering is sometimes needed to prevent the digital subharmonics from entering the analog channel.

While DSL is usually as fast or faster than a T1, it is not necessarily as reliable.  Phone companies try to counter this downside by offering refunds and "service level agreements" for DSL lines.

Although it's somewhat beyond the scope of this logging FAQ, here's a quick explanation of the various types of DSL lines.

ADSL stands for "Asymmetric Digital Subscriber Loop", and it usually  supports downstream rates up to 8 Mbps, and upstream of 1024 Kbps.   ADSL is the most widely deployed consumer DSL.  ADSL is capable of sharing data with a POTS (or ISDN) voice line.  ADSL service is usually limited to 18,000 ft (5.5 km).  Almost all ADSL installations will require either a splitter or filters to isolate the DSL signal from POTS.  ADSL is sometimes referred to as "full rate" ADSL to differentiate it from G.Lite.

G.Lite is also called "DSL Lite", "Universal DSL" or "splitterless ADSL".  G Lite is a slower version of ADSL that USUALLY requires no splitters or filters. G.lite uses a "fast retrain" technique to negate the various signal disturbances caused by normal POTS usage. Currently G.Lite supports speeds up to 1.5 Mbps/512 Kbps.

SDSL is  "Symmetric Digital Subscriber Loop"  indeed symmetric with a maximum rate of 1.5 Mbps/1.5 Mbps. SDSL requires a dedicated line.  You won't be attaching an analog logger to an SDSL line, as they are only for digital data.


Question:   What's a DSL line filter and why do I need one?

Answer:       A logger may be connected to DSL lines which support concurrent POTS operation by inserting an analog filter between the line and the logger.  When connected in this manner, the logger will record the ANALOG data on the line, not the superimposed digital data stream.  These filters are usually provided by your local carrier when the ISDN line is installed. The most common filter is the simple "PI" filter pictured below:

 It usually provides about a 20dBm improvement in separation.  For particularly noisy lines, you'll need a filter like this:

These Malmax filters give an improvement of approximately 38dBm.

Purchased a network logger from DLI? Need filters?  Call us (408) 330-5599. 


Question:    What a "hybrid"?  What is transmission loss? What is a "duplexer"?  How do I adjust it?

Answer:       When a signal is sent down a transmission line, it is received at a lower level than it was transmitted at.  This loss of signal is referred to as "transmission loss".  A hybrid or "duplexer" is used to compensate for the transmission loss that occurs on a transmission line.  The most common duplexer you'll encounter is used on a 2-wire balanced analog line.


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